We really want to offer you a great returns service.
If you are less than absolutely delighted with your new WE-AR, we want to change that!
Returns Policy:
FULL PRICE ITEMS: All full price items purchased online can be returned. We can either give you a full refund or exchange the item for another style, size or colour that you may prefer. The item must be returned within 14 days (NZ customers) or 30 days (international customers) from receipt of order. We can also give you online credit that is valid for 6 months. Items returned for refund/exchange must be in unworn, unwashed, original condition and suitable for re-sale and may incur return shipping fees. Items purchased using Laybuy or Afterpay cannot be returned for a refund but can be returned for an exchange or a store credit.
SALE/OUTLET ITEMS: Items purchased on SALE are final sale and not eligible for a refund, credit note or exchange.
Items must be returned to us within 14 days of receipt of your order (NZ customers) or 30 days of receipt of your order (international customers). Items must be returned in original condition with all tags and original packaging attached and must include proof of purchase. Items must not be worn, altered or laundered.
APPROVAL: All returns must be approved by WE-AR, so please make contact with our online team before posting anything to us. Unapproved items returned without prior notification are not the responsibility of WE-AR. Items received for return will be carefully inspected before any refund, credit or exchange is given.
EXCEPTIONS: Please note, there will be no returns accepted on underwear, swimwear or jewellery. Please contact us if you have any questions before you buy.
FAULTY ITEMS: In the unlikely event that you receive an item that is faulty, we will choose to replace and ship it to you at our cost (subject to availability), have the garment repaired at our cost, or we will issue a full refund.
CONCEPT STORE / OTHER RETAILER: If you wish to return an item purchased from a WE-AR concept store and are no longer able to do so in person, please contact our online team to arrange this via our distribution centre. We do not offer refunds on items bought in concept store, but we will be able to offer you a credit note or exchange. Items must be returned to us within 14 days. Items must be returned in original condition with all tags and original packaging attached and must include proof of purchase. Items must not be worn, altered or laundered.
If you wish to return a WE-AR item that was purchased from an independent retailer (other than WE-AR), please arrange this directly with the retailer you purchased from.
Returns Address:
WE-AR
Attn: Returns
122 Ponsonby Road
Ponsonby
Auckland 1011
New Zealand
Online Team:
Email: we-ar@we-ar.com
Phone: +64 9 378 8140